Terms of Use

Please review the following terms and conditions:

  • Sightseeing Reservations Cancellation Policy No show fee (100%) & All cancellations within 24 hours are 100% non-refundable. Changes are permitted up until the day of departure for no penalty.
  • All reservations require a credit card guarantee; if customers are paying by cash upon pickup, the credit card will not be charged. If the customers no-show for their pickup, their guarantee credit card payment will be charged per the above fees.
  • Mobility impaired Policy: For Health and Safety reasons we are not able to load, unload or securely fasten motorized scooters within the baggage bays. Electric wheelchairs and non-motorized mobility aids will be handled as per our Mobility Policy:
    Pacific Coach Lines has a limited number of wheelchair lift equipped coaches in its fleet. For passengers who require service with the wheelchair lift equipped coach, we require reservations AT LEAST 48 hours in advance of the trip to guarantee accessible service.
    For passengers who use mobility aids but are able to board the coach with some assistance and store their mobility aid under the coach, we ask that you phone us at least 24 hours before your departure to request assistance, and that you be at the depot no less than 30 minutes prior to departure for boarding. For more detailed information on these services, please contact one of our customer service agents at 1-800-661-1725.
  • Sight-Impaired Policy: Pacific Coach Lines offers services to our vision-impaired passengers. The following criteria must be met: Sight-impaired persons must be registered with the Canadian National Institute for the Blind and sighted escorts presenting a C.N.I.B National Identity Card completed and signed by an authorized representative of the C.N.I.B. Reduced fares will be given to a special needs passenger unable to travel alone (regardless of age) and accompanied by an adult attendant if the disabled person has a Disability Travel Card from the Easter Seals/March of Dimes National Council or its designated affiliates. Both the traveler with a disability and the attendant must travel together the entire trip. The adult attendant must be able to assist the traveler with a disability while getting on/off the bus and also during the trip without asking for assistance. A valid Disability Travel Card issued by the Easter Seals/March of Dimes National Council or its designated affiliates must be presented. This card must be returned to the issuing officer and replaced with a new one if the eligible person changes his/her name or address.
  • Pet Policy: We cannot accommodate the carriage of pets as our compartments are not heated or ventilated far safe transport. Exception is seeing eye, disabled or hearing ear service animals accompanying an individual inside the coach.  Special needs passengers will be charged regular one-way or return fares. Seeing Eye or Hearing Ear service animals and accompanying guide will travel in conjunction with the fare to the special needs passenger at no extra charge. This special privilege permits special needs person and escort to travel together at the rate of a person travelling individually. (h20)
  • Reduced Fare Policy: Pacific Coach offers a reduced fare for our service between Vancouver to Victoria only. . Our fares include the ferry and are discounted because BC Ferries offers a discount for those travelers with a BC Ferries Disabled Status Identification (DSI) Card. Therefore, if a traveler with a disability meets us on the ferry, their fare into downtown Victoria or Vancouver will remain at the regular adult fare. If a traveler with a disability is traveling with an escort who pays full fare on Pacific Coach, then the traveler with a disability receives complimentary transportation on Pacific Coach (I.E. “2 for 1.”)  Also, please note that all escorts traveling with a person with a disability who has a valid BC Ferries Disabled Status Identification (DSI) Card will also receive the BC Ferries discounted fare.