Privacy Policy

Pacific Coach Privacy Policy

PACIFIC COACH respects your privacy and is committed to protecting your personal information. This policy outlines how we handle the collection, use and disclosure of your personal information. Our policy is guided by the provincial and federal privacy laws applicable in British Columbia, Canada.

What Information Do We Collect? 
In the course of conducting business with you, Pacific Coach will collect information from you such as: your name, title, company or organization, address, telephone number, fax number, email address and photograph. If you participate in our surveys or contests, your survey opinion and submissions for our contests will be collected. If you provide your resume to us through, for instance, the Career section of our web site, we will also collect this information. 

If you engage us to create ID cards we will collect information about those for whom we are making cards that may include information such as name, employee number, date of employment. On our web site, we may collect your Internet Protocol ("IP") address and cookies. Your "IP address" is a unique 32-bit numeric address that distinguishes your computer from another computer. "Cookies" are small text files that contain information about you, such as your user name and password, which are stored on the web browser of your computer. Pacific Coach uses a high encryption algorithm on its cookies so that only our server can read and decrypt the contents within it and other parties will not be able to access such information.

What Privacy Principles Are Followed By Pacific Coach?

1. Accountability
PACIFIC COACH is responsible for ensuring the protection of the information you have provided to us.

2. Why Do We Collect Your Information? 
We collect information from you for the following reasons:

  • to provide information on our products and services that may be of interest to you; to contact you, when necessary, regarding issues concerning your use of our products and services;
  • to obtain information about your use of our products and services, potentially through a survey to better understand your needs, as input to future product development plans;
  • to obtain information about your qualifications and skills if you submit your resume to us for the purposes of applying for a position with Pacific Coach; and the information may be legally required.

3. Obtaining Your Consent 
We will obtain your expressed consent prior to the collection, use or disclosure of your information. Our privacy policy, however, does not limit Pacific Coach from collecting and using information that is publicly available. This means, for instance, your name and business email address could be added to our email and/or postal communication list so that we can provide further information to you on our products and services.

We will, however, respect your choice not to be contacted. All our marketing email messages contain an option to automatically "opt-out" of receiving messages from us. You may also elect not to receive communication from us by sending an email to with your name, email address and (if applicable) your postal address to request that we remove your email, address and name from our mailing lists.

4. Limiting Collection 
Pacific Coach only collect information about you that is necessary to achieve the purposes identified in this policy.

5. Limiting Use, Disclosure and Retention 
Pacific Coach will use the information you provide only for the purposes identified in this policy. We will not use this information for any other purpose unless we have obtained your consent. Pacific Coach will only disclose information about you to its affiliated companies, distributors, and to authorized agents that assist us in performing our functions for the limited purposes listed above. Our agents may include companies and individuals that deliver packages, provide marketing assistance and process credit card transactions.

We will not sell or otherwise disclose the information collected from you to other third parties, except in those limited cases where we are legally required to do so (such as in response to a court order, or disclosure to a public body to assist in an investigation).  We will retain the information that we have collected from you only so long as it is necessary to achieve our stated purposes or if it is legally required that we retain such information.

6. Ensuring Accuracy 
Pacific Coach will make reasonable efforts to ensure that the information we collect from you is accurate and complete. If you notice any errors in the information that we have collected from you or wish to update your information, please notify your Pacific Coach contact or email  You can advise us as to where you saw the incorrect information so that we can then correct or update such information.

7. Safeguards
Pacific Coach will protect personal information with security safeguards appropriate to the sensitivity of the information.

8. Individual Access to Information
If you require access to your own information, please write to us by fax, email or post, with your request. We will respond to you within thirty (30) days of receiving your request.

9. Compliance and Complaints
If you have any questions or concerns with our privacy policy and practices, you may contact us by writing to:

Lynda Ottnad

Manager, Human Resources
Pacific Coach
#210 – 1150 Station Street
Vancouver, BC  V6A 4C7